<!--[if gte mso 9]><xml> </xml><![endif]-->Penelitian ini bertujuan untuk: (1) mengetahui gambaran umum peraturan penerapan SLA (Service Level Agreement) pada Bank Tabungan Pensiunan Nasional (Persero) Tbk. Kantor Cabang Surakarta, (2) mengetahui penerapan SLA (Service Level Agreement) pada Bank Tabungan Pensiunan Nasional (Persero) Tbk. Kantor Cabang Surakarta, (3) mengetahui kendala dalam penerapan SLA (Service Level Agreement) pada Bank Tabungan Pensiunan Nasional (Persero) Tbk. Kantor Cabang Surakarta, (4) mengetahui cara mengatasi kendala dalam penerapan SLA (Service Level Agreement) pada Bank Tabungan Pensiunan Nasional (Persero) Tbk. Kantor Cabang Surakarta<!--[if gte mso 9]><xml> Normal 0 false false false EN-US X-NONE X-NONE </xml><![endif]--><!--[if gte mso 9]><xml> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} </style>