Excellent Standards of Visitor Service of Breakfast to Maximize Visitor Satisfaction at Agas Internasional Hotel

Kumalasari, Dyah Novita

× This final project report was written based on the job training in Agas Internasional hotel Solo, during February, 2015 – April, 2015. The objectives of this final project were describe the duties and responsibilities of waiters and waitresses and to describe the efforts of waiters and waitresses in providing the guest satisfaction with the excellent service at Sekar Arum restaurant in Agas Internasional hotel. During the job training, I worked as a waitress in Sekar Arum restaurant. My main job was to handle and to give service to the guests in restaurant. I also had some responsibilities such as preparing the equipments before setting up for breakfast; lunch; dinner, and clearing up the restaurant. As a waitress, I should have good English skill. I had to be able to speak English fluently in order to understand what the guests wanted and to serve them well because not all of the guests could speak Indonesian. Therefore, English language was very important in the hospitality. Beside that, I had to give excellent sevice and reached guest’s satisfication. Firstly I listened carefully what the guest’s need and what they meant without any arguments when they speak. Secondly, I kept the eyes contact between me and the guests, so that they would feel that I really cared about them. Thirdly, I kept smiling in front of them, so it helped them to feel comfortable and glad. Fourthly, I took a note of the all important things ordered by the guests, because it could give well services. The last, I behaved properly as quick as possible to make sure that the guests were satisfied with my services.

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Penulis Utama	:	Dyah Novita Kumalasari
Penulis Tambahan	:	-
NIM / NIP	:	C9311025
Tahun	:	2016
Judul	:	Excellent Standards of Visitor Service of Breakfast to Maximize Visitor Satisfaction at Agas Internasional Hotel
Edisi	:
Imprint	:	Surakarta - F. Ilmu Budaya - 2016
Program Studi	:	D-3 Sastra Inggris
Kolasi	:
Sumber	:	UNS-F. Ilmu Budaya Prog. D III Sastra Inggris-C.9311025-2016
Kata Kunci	:
Jenis Dokumen	:	Laporan Tugas Akhir (D III)
ISSN	:
ISBN	:
Link DOI / Jurnal	:	-
Status	:	Public
Pembimbing	:	1. Dra. Sri Kusumo Habsari M. Hum, Ph.D
Penguji	:
Catatan Umum	:
Fakultas	:	Fak. Ilmu Budaya

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