This internship report was written based on my internship activity from
January 4th to March 4th 2016 as a guide in Puro Mangkunegaran Palace. The
objective of this report is to know and describe the activities of the guides in Puro
Mangkunegaran Palace including the problem and solution. Several activities
must be followed by the guide such as class activity, getting information,
escorting, and guiding.
First, the guide should listen and learn the material given by the senior
guides of Mangkunegaran Palace. In addition, the guide was asked by senior
guides to look around the palace for getting information of the palace. After
getting information the guides collected more information of the Palace by doing
escort activity. The activity is the way to lead the guide to know and observe how
the senior guides handle a tourist. The guide should memorize about the things
explained by senior guide during escorting activity. After those activities above
passed by the guides, they were asked by the supervisor guide to handle the
tourists by themselves.
The problems of guiding at Mangkunegaran Palace are language problem,
the lack of vocaabulary, and less explanation. The solutions of guiding at
Mangkunegaran Palace are giving language lesson, using of body language and
preparing small note, and adding jokes.