Abstrak

This project report is based on my job training evaluation which was undertaken at KusumaSahid Prince Hotel Solo, a five star heritage hotel which is located on  Jl.  Sugiyopranoto  no.  20,  Surakarta  near  Mangkunegaran  Palace.  This palace is one of the heritage sites in Surakarta.

The objectives of this project report are to describe the Front Office Department of KusumaSahid  Prince Hotel Solo, the activities at the Front Office Department especially as a trainee receptionist, and the crucial problem I found when I undertook the job training as a trainee receptionist. The crucial problem is about the English quality of Front Office Department especially the receptionist. I think that their English is poor. They can’t communicate well when they get some foreign guests. They just could answer some yes or no questions. Therefore, several solutions are proposed to solve the problems such as hiring someone who has a good English quality to be a receptionist or giving some English training program to all receptionists in KusumaSahid Prince Hotel Solo.