Abstrak

This report was written based on the job training at CV. Griyagawe Surakarta from 7th March

2016 to 8th  April 2016. The objectives of this report are to discuss about the activities to promote the products of CV. Griyagawe, and to find out the problems and solutions that I encountered during internship. During the internship in CV. Griyagawe, the activities I have done are related to Public Relations field. The main activities during the internship were doing observation, collecting data about the souvenir products of CV. Griyagawe, making a brochure, and distributing the brochure.
I elaborated the problems into two points. First, the external problems were the lack of information about CV. Griyagawe, and about  how to deal with customers. The internal problems  were  adapting  myself  and  being  unconfident.  The  solutions  for  the  external problems are asking for information to other employees about the goods of CV. Griyagawe, listening carefully to the complaints, letting the customers to speak without interrupting, apologizing sincerely, asking the customer, convincing customer, and thanking the customer. The  solutions  in  internal  problems  are  trying  to  recognize  the  other  employees  and comforting  myself  with  the  working  atmosphere  so  that  I  can  be  familiar  with  the atmosphere. In order to overcome my confidence, I tried to make myself to be more positive and stop blaming myself if I did mistakes to customers.