Hotel is a part of tourism industry having an important role insatisfying tourists. The guest’s satisfaction is important to build agood image of hotel. Therefore, it needs cooperation between thehotel employee in each department. As one of the departments inhotel, Front Office Department has a big responsibility in givinggood impression in the first service. Bellboy is a part of FrontOffice Department having duties to handle the guest’s need well bygiving an excellent service.The objective of this final project is to describe how the bellboysection in Kusuma Sahid Prince Hotel handles the guests. Theservices given by the bellboy are the reflection of the hotel image.It means that, a bellboy must be able to handle the guestprofessionally. The hospitality and good etiquette from the bellboyare useful to give good impression to the guests. Therefore, thebellboy section has important responsibility to improve the hotelimage by giving an excellent service in every service.Based on the discussion of the data, it can be concluded that thebellboy section has an important role in building a good image ofthe hotel by giving excellent service to the guests. With theseresult, it is hoped that hotel can improve the quality of service