The role of customer service to create good image of pt. Pos Indonesia (persero) Surakarta

Mahardika, Criestina

× ABSTRACT 2008. This final project report is written based on the job training in PT. Pos Indonesia (Persero) Surakarta. The major aim of this final project is to know the role of Customer Service to create good image of PT. Pos Indonesia (Persero) Surakarta. In writing this final project, the writer uses descriptive method. The writer collected the data from the resources and also uses some ways for collecting data, such as observation directly and used references of PT. Pos Indonesia (Persero) Surakarta. The job training was held on February 4th 2008 to March 1st 2008. The writer’s daily working hours in PT. Pos Indonesia (Persero) Surakarta were from Monday to Saturday, from 08.00 a.m. to 02.00 p.m. In the discussion, the writer describes the role of Customer Service to create good image of PT. Pos Indonesia (Persero) Surakarta. Customer Services has many strategies to create good image, they are being the first person who will receive and solve the complain from the customer, giving the best service to the customer, giving complete information dealing with services to the customers. The writer describes that there are many activities done by Customer Service. The activities are accepting every complains by telephone, letter and e-mail, making a note of complain in complaint book, solving the complain by tracking where the mail, EMS, package or post express by Ipos (Informasi Pos) or trace delivery program, assisting all of Pos office in Indonesia in getting information about letter, package or services in PT. Pos Indonesia (Persero) Surakarta, giving information to the customer dealing with cost, kind of services, time of service, post code, registering Po Box, etc, assisting in distributing leaflet or brochure about Pos services to the customers. Customer Service of PT. Pos Indonesia (Persero) Surakarta has important role to create good image for the company by the services given to the customer.

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Penulis Utama	:	Criestina Mahardika
Penulis Tambahan	:	-
NIM / NIP	:	C9305022
Tahun	:	2008
Judul	:	The role of customer service to create good image of pt. Pos Indonesia (persero) Surakarta
Edisi	:
Imprint	:	Surakarta - FSSR - 2008
Program Studi	:	D-3 Sastra Inggris
Kolasi	:
Sumber	:	UNS-FSSR Prog. DIII Bahasa Inggris-C.9305022-2008
Kata Kunci	:
Jenis Dokumen	:	Laporan Tugas Akhir (D III)
ISSN	:
ISBN	:
Link DOI / Jurnal	:	-
Status	:	Public
Pembimbing	:
Penguji	:
Catatan Umum	:
Fakultas	:	Fak. Sastra dan Seni Rupa

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