Public relation activities to increase the service quality for customer’s satisfaction in RSUD Dr. Moewardi Surakarta.

Halim, Taufik Indika

× ABSTRACT 2008. The Public Relations Activities to Increase The Service Quality For Customer’s Satisfaction in RSUD Dr. Moewardi Surakarta. English Diploma Program, Faculty of Letters and Fine Arts, UNS. Public relations is a flexible communication tool that can be used as part of almost any marketing strategy. Many of the techniques used by Public Relation Officers are drawn from the institutions and practices of democracy itself. Reputation arises from what you do, what you say and what others say about you. In this age of fierce competition in all sectors, it is Public Relation responsibilities to manage reputation in order to gain understanding and support, and influence opinion and behavior. This final project report is arranged based on the writer’s job training. The writer participates in thirty days as the trainee at the one of part public relation division to describe the important role or RSUD Dr. Moewardi Surakarta. The writer collected the data through observations, library study of hospital documents, brochures, and internet. Customers are an important part of the hospital; therefore the best service must be given to them because the satisfaction is the main goal in serving the customers. So it can be concluded that customer’s satisfaction is the key of the business strategy. In order to reach the customers satisfaction the writer applies opinion polling strategy to monitor the services of RSUD Dr. Moewardi and public opinion.

×

Penulis Utama	:	Taufik Indika Halim
Penulis Tambahan	:	-
NIM / NIP	:	C9304120
Tahun	:	2008
Judul	:	Public relation activities to increase the service quality for customer’s satisfaction in RSUD Dr. Moewardi Surakarta.
Edisi	:
Imprint	:	Surakarta - FSSR - 2008
Program Studi	:	D-3 Sastra Inggris
Kolasi	:
Sumber	:	UNS-FSSR Prog. DIII Bahasa Inggris-C.9304120-2008
Kata Kunci	:
Jenis Dokumen	:	Laporan Tugas Akhir (D III)
ISSN	:
ISBN	:
Link DOI / Jurnal	:	-
Status	:	Public
Pembimbing	:	1. Drs. Djatmika, MA
Penguji	:
Catatan Umum	:
Fakultas	:	Fak. Sastra dan Seni Rupa

×

File	:	Harus menjadi member dan login terlebih dahulu untuk bisa download.