Dalam memberikan pelayanan terhadap pelanggan, sebagai staff customer
service harus dapat memperkecil timbulnya kesalahpahaman antara keinginan
pelanggan dan kenyataan pelayanan yang diberikan. Penelitian ini bertujuan untuk
mengetahui upaya peningkatan kualitas sumber daya manusia pada customer
service officer Bandar...

Laporan penelitian ini mengkaji tentang Prosedur Penanganan Kargo
Terhadap Kepuasan Pelanggan Pada PT. Angkasa Pura Logistik Solo. yang
dipersoalkan dalam penelitian ini, yaitu mengetahui prosedur pengiriman barang
PT. Angkasa Pura Logisik Solo dan mengetahui bagaimana sistem manajemen
sebagai upaya peningkatan kepuasan...

This research aims to explain how The Birth of A Nation(2016) represents the
racial injustice acts done by white people during the antebellum era. The source of
the data is The Birth of A Nation (2016) film which is directed by Nate Parker.
The primary data are the scenes, dialogues, and cinematographic elements.  The
secondary...

This study aims to  investigate the roles of trauma in characters and plot of Roxanne Gay’s An Untamed State as well as reflections of Caruthian and Pluralistic trauma theory in the novel. The methodology employed in this analysis is Ricoueran Hermenetics which includes steps of distantion and appropriation. In distantion, narrative analysis...

 
Permasalahan yang dibahas dalam penelitian ini adalah: (1) apa sajakah
jenis referensi yang terdapat dalam naskah GSBJ ? (2)  bagaimanakah arah acuan
referensi yang terdapat dalam naskah GSBJ ?
 
Tujuan penelitian ini adalah: (1) menyebutkan dan mendeskripsikan jenis
referensi yang terdapat dalam naskah GSBJ (2)...

 
Permasalahan yang dibahas dalam penelitian ini adalah 1) Bagaimana teks
naskah Pranitiwakya yang bersih dari kesalahan dan dekat dengan aslinya yang sesuai
dengan cara kerja filologi? 2) Bagaimana keterangan kiamat dalam naskah
Pranitiwakya?
Penelitian ini bertujuan 1) Menyajikan suntingan naskah Pranitiwakya...

This research was conducted to describe the types of topics of compliment employed by men and women characters in the novel entitled Hot Summer, the functions of each type of topics of compliment, and also the way of men and women characters respond to the compliment. This research was qualitative study applying descriptive method. This...

This research is a descriptive qualitative study. It is focused on the politeness strategy in directive utterance and quality of translation of directive utterance in bilingual children story book entitled Superkids Tales Collection. The aims of this research are (1) to identify the politeness strategy applied by the translator in...

This research was conducted to analyze the deletion technique applied in movie subtitle entitled Kingdom of Heaven. The research objectives are 1) to analyze linguistic units which experienced deletion technique, 2) to analyze the nature of deletion technique, and 3) to analyze the effect toward the quality of translation. The research is...

The objective of the report is to describe (1) the activities which I did during the internship in the Department of Youth and Sport and Tourism from 1 February to 3 March 2017, (2) the problems which I faced, and (3) the solution of the problems. The projects of the internship were writing the promotional texts and making the promotional...